1. Eligibility for Returns
We accept returns for unused items in their original packaging within 14 days of receipt. To be eligible for a return, the item must be unused, undamaged, and in the same condition as when it was received. Items that show signs of wear or have been altered will not be eligible for a refund.
2. Return Process
To initiate a return, please contact our customer service team at [email] with your order number and reason for return. Once your return request has been approved, we will provide return instructions. You will be responsible for return shipping costs unless the product is defective.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days and credited to your original method of payment. Shipping fees are non-refundable, except in cases of defective or incorrect products.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us within 7 days of receiving the product.
5. Non-Returnable Items
Items on sale, gift cards, and custom or personalized orders are not eligible for return or exchange.
